Desktop Support Specialist
4 weeks ago
Job Description:
Cynet Systems is seeking a skilled Desktop Support Technician to join our team. As a Desktop Support Specialist, you will be responsible for accurately testing, identifying, repairing, resolving, and documenting end-user technical issues related to basic network/desktop/laptop support, printers, PDAs, iPhone/iPad & other Smart Devices.
Key Responsibilities:
- Break-fix, troubleshoot, and resolve software issues
- Reimaging computers/hard drives
- IMACD function including installation and decommission
- Backing up and restoring user data, settings, and associated systems administration activities
- Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts
- Assist with Incident and Problem management activities
- Taking ownership of issues through to resolution on all appropriate requests
- Categorize and prioritize end-user support requests (Incidents) and service requests by utilizing the ticketing system to track tickets and provide up-to-date status and information
- Move equipment associated with escalated incidents and service requests
- Performing asset inventory activities as needed
Requirements:
- Excellent technical skills and knowledge of computer hardware and software
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
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