Desktop Support Specialist

4 weeks ago


Fort Payne, Alabama, United States Cynet Systems Full time

Job Description:

Cynet Systems is seeking a skilled Desktop Support Technician to join our team. As a Desktop Support Specialist, you will be responsible for accurately testing, identifying, repairing, resolving, and documenting end-user technical issues related to basic network/desktop/laptop support, printers, PDAs, iPhone/iPad & other Smart Devices.

Key Responsibilities:

  • Break-fix, troubleshoot, and resolve software issues
  • Reimaging computers/hard drives
  • IMACD function including installation and decommission
  • Backing up and restoring user data, settings, and associated systems administration activities
  • Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts
  • Assist with Incident and Problem management activities
  • Taking ownership of issues through to resolution on all appropriate requests
  • Categorize and prioritize end-user support requests (Incidents) and service requests by utilizing the ticketing system to track tickets and provide up-to-date status and information
  • Move equipment associated with escalated incidents and service requests
  • Performing asset inventory activities as needed

Requirements:

  • Excellent technical skills and knowledge of computer hardware and software
  • Strong problem-solving and analytical skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively


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