Customer Service Representative

2 weeks ago


Honolulu, Hawaii, United States Royal Hawaiian Movers Full time

Job Title: Customer Service Coordinator

Job Summary:

Royal Hawaiian Movers, a DeWitt Company, is seeking an experienced professional to join our transportation and logistics department. As a Customer Service Coordinator, you will play a crucial role in providing exceptional customer service to individuals moving household goods and personal effects around the world.

Key Responsibilities:

  • Interact with customers via telephone, email, or online chat to provide support and information on services.
  • Field customer questions and complaints, and escalate issues to assigned specialists or other staff as needed.
  • Maintain customer accounts and records of customer interactions, including inquiries, complaints, or comments.
  • Perform other related duties as assigned.

Requirements:

  • High school diploma or equivalent.
  • Two years of experience in administrative and customer service roles, including answering phones, typing, data entry, and reviewing customer documentation.
  • Transportation and moving experience preferred.

Working Conditions:

This is a part-time position of less than 20 hours per week. The ideal candidate will be able to work in a fast-paced environment and possess a positive can-do attitude.

Equal Opportunity Employer: Royal Hawaiian Movers is an equal opportunity employer and welcomes applications from diverse candidates.



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