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Client Services Representative

2 months ago

SaintSaturninlèsAvignon, Provence-Alpes-Côte d'Azur, United States Access Development Full time
Job Overview

Company Overview:
At Access Development, we are dedicated to fostering connections among organizations, their members, and the merchant community through our innovative discount and rewards solutions. Our mission is to create a win-win scenario for all parties involved.

Work Environment:
Recognized as a "Top Workplace in Utah," we pride ourselves on a flexible and inclusive work culture. Our team enjoys various activities, employee recognition programs, and a strong emphasis on professional growth.

Position Summary:
We are currently seeking dedicated Member Services Specialists to join our dynamic Customer Service Team. This full-time role involves a hybrid work model, requiring three days in the office and a shift schedule that varies from 8 AM to 9 PM, Monday through Thursday, and 8 AM to 7 PM on Fridays. Additionally, there may be occasional remote on-call weekend responsibilities. Compensation includes a base salary along with performance-based bonuses.

Role Responsibilities:

  • Deliver exceptional customer service to Access members, organizations, and merchants via phone.
  • Assist members through inbound calls, chat, and email communications.
  • Educate members on utilizing our website and available merchant discounts.
  • Support members in booking hotel and car rental reservations, as well as addressing inquiries related to existing bookings.
  • Engage proactively with members, providing updates and follow-ups on their inquiries.
  • Maintain thorough documentation of accounts and reservations.
  • Exhibit strong problem-solving skills when addressing website issues with members.
  • Provide mentorship to new team members.
  • Demonstrate reliable attendance and punctuality.
  • Contribute to special projects as required.

Qualifications:

  • High school diploma or equivalent is required.
  • A minimum of 6 months of customer service experience is preferred.
  • Bilingual proficiency in Spanish and English is advantageous but not mandatory.
  • Proficient in Microsoft Office Suite and familiar with web-based CRM applications.
  • Excellent verbal and written communication skills.
  • Proven ability to build strong relationships with clients over the phone.
  • Understanding of loyalty programs is a plus.

Benefits:
As a recognized "Top Workplace" and a recipient of the national "Best & Brightest Companies to Work" award, we value our employees as our greatest asset. We offer competitive compensation and a comprehensive benefits package, including medical, dental, and vision insurance, a lifestyle discount program, travel benefits, a 401k plan, paid holidays, and personal time off.

Additional Information:
This job description outlines the primary functions of the position but does not limit the tasks that may be assigned. Management retains the right to assign or reassign duties as necessary. Access Development is an equal opportunity employer committed to fostering a diverse workforce and maintaining an inclusive culture.