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Healthcare Customer Service Specialist

2 months ago


SaintSaturninlèsAvignon, Provence-Alpes-Côte d'Azur, United States Granger Medical Full time
Job Overview

Granger Medical Clinic is seeking a dedicated full-time Patient Services Representative to enhance our patient care experience.


Position Summary:

  • The successful candidate will demonstrate confidence, self-motivation, and a deep sense of compassion. As the initial point of contact for our patients, exceptional communication and customer service abilities are paramount.

Work Schedule:

  • Full-Time: 5 days a week, Monday to Friday, from 8:00 a.m. to 5:00 p.m.

Required Skills and Qualifications:

  • Outstanding customer service, communication, multitasking, and organizational capabilities.
  • Proficient typing and keyboarding skills.
  • A collaborative team player who enjoys engaging with others.
  • Ability to read, comprehend, and communicate effectively in English.
  • Proficiency in additional languages, particularly Spanish, is advantageous.

Key Responsibilities:

  • Welcome patients arriving for medical services with courtesy and professionalism.
  • Handle incoming calls in a professional manner.
  • Schedule appointments following established protocols.
  • Engage professionally, both verbally and in writing, with physicians, clinic personnel, and patients regarding appointment scheduling and other inquiries.
  • Collect and record all necessary demographic information for patient contact and insurance billing.
  • Perform additional duties as assigned.

Education and Experience Requirements:

  • High School Diploma or equivalent.
  • Prior experience in medical billing or office administration is preferred.

Physical Demands and Work Environment:

  • Primarily sedentary work, requiring the ability to lift up to 10 lbs.
  • Involves repetitive motions associated with computer and office equipment use.
  • Work is conducted in a climate-controlled indoor environment.

Granger Medical Clinic offers a competitive compensation package and comprehensive benefits, including:

  • Vision Insurance
  • Dental Insurance
  • Medical Insurance
  • Sick Leave
  • Paid Time Off
  • Life Insurance
  • Paid Maternity Leave
  • Tuition Reimbursement
  • Short- and Long-Term Disability Insurance
  • Employee Assistance Program (EAP)
  • Health Savings and Flexible Spending Accounts
  • 401(k) plan with Company Match, Profit Sharing, and Safe Harbor Contributions


The salary range provided is the base salary range for this position. Actual salaries may vary based on factors such as work experience, education, and skill level.


Granger Medical Clinic is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all aspects of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, as well as leaves of absence, compensation, and training.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, genetic information and testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.

Job Posted by ApplicantPro