Customer Service Director

3 days ago


Olive Branch, Mississippi, United States Parker Hannifin Corporation Parker Aerospace Group Full time
Customer Service Manager

Job Summary



Parker Hannifin Corporation Parker Aerospace Group is seeking a highly skilled Customer Service Manager to join our team. As a key member of our organization, you will be responsible for establishing relationships with all customers, developing and implementing performance measurement tools, and evaluating strategies to increase customer satisfaction.



Key Responsibilities



  • Develop and maintain relationships with customers to ensure their needs are met and exceeded
  • Design and implement performance measurement tools to track departmental and team performance
  • Conduct workflow analysis to identify and implement process improvements
  • Collaborate with Quality and Engineering teams to address customer quality concerns
  • Support sales growth goals and optimize the order-to-cash process
  • Implement strategic pricing as determined by Division
  • Maintain government compliance requirements
  • Supply forecast to ensure optimal customer responsiveness


Requirements



  • 4-year college degree in Business, Marketing, or related field
  • Experience leading a team
  • Excellent written and verbal communication skills
  • Proficient in Microsoft software
  • SAP experience beneficial
  • Strong analytical skills required
  • Experience in the manufacturing industry beneficial
  • Sales and Marketing experience a plus


Parker Hannifin is a Fortune 250 global leader in motion and control technologies. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law.



We are an Equal Opportunity and Affirmative Action Employer. If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Know Your Rights: Workplace Discrimination is Illegal and Genetic Information Discrimination.



We are a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.



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