Operations Supervisor

2 weeks ago


Chesapeake, Virginia, United States Zaxby's Full time

The Operations Supervisor (OS) position focuses on guiding and implementing various systems with excellence. The OS is accountable for overseeing and mentoring junior managers and team members, embodying a
supportive and professional demeanor during every shift. The OS exemplifies behaviors that influence all facets of restaurant operations. Key responsibilities include:

  • Administrative Duties: Crisis Management, Internal Communications, Financial Oversight, Safety Protocols, and Food Safety Compliance. Implementing Steritech Food Standards and Corrective Action Plans.
  • Shift Oversight: Employing Shift Readiness Tools, Conducting Pre-Shift and Post-Shift Routines, Performing 360 Shift Walks, and Managing Shift Operations alongside Steritech Evaluations.
  • Production Management: Utilizing Prep Lists, Overseeing Preparation Activities, Ensuring Kitchen Communication, Waste Reduction, Portion Control, Root Cause Analysis, and Bin Management.
  • Culture and Customer Service: Demonstrating Servant Leadership, Managing Drive-Thru Operations, Facilitating Outside Order Taking, Coordinating Third Party Deliveries, and Engaging with Customers at the POS. Implementing SMG Complaint Resolution and SMG Celebration Alerts.
  • Inventory Control: Applying Inventory Fundamentals, Executing Critical Item Counts, Accepting Deliveries, Utilizing Arrowstream and Crunchtime, and Placing Orders.
  • Talent Development: Managing the Employee Lifecycle, Leading and Nurturing Talent, Training and Career Path Development, Facilitating Zaxby's University (ZU) Programs, and Recognizing Achievements.
  • Scheduling and Labor Management: Utilizing Scheduling Software, Deployment Strategies, Labor Management Programs, and Sales Forecasting Techniques.


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