Support Services Coordinator
5 days ago
About Coburn Place
Coburn Place is a non-profit organization that offers compassionate support and safe housing choices for survivors of domestic violence and their children. Our mission is to provide fresh starts, letting survivors lead the way in creating their own paths forward.
As a Per-Diem Care Specialist, you will work on an as-needed basis when regular staff are unavailable. You will participate in the 24-hour front desk staffing of Coburn Place and represent the core values and mission of the organization.
Job Summary
This role provides exemplary customer service to all clients on a daily basis and during crisis situations while maintaining a professional, confidential and courteous relationship with them. You will handle and document crisis calls utilizing appropriate community resources and referrals.
- You will become familiar with each resident's safety plan and take appropriate action when necessary.
- You will act as the first point of contact and represent Coburn Place while receiving all callers, clients and visitors via telephone/email/text, or on-site in a professional and courteous manner.
- You will ensure the safety and security of all clients and visitors by monitoring the security of the grounds, facility and gate through established procedures and maintenance of the visitor/volunteer log.
Key Responsibilities
The Per-Diem Care Specialist will:
- Provide emergency and essential services to survivors of domestic abuse, in conjunction with the Advocate team.
- Connect survivors with 24-hour emergency on-call Advocate staff for issues that cannot be resolved within the scope of the Care Specialist's training and responsibilities.
- Maintain strict confidentiality with all client, donor or visitor information and activities.
- Assist staff with clerical duties, projects, assignments, etc. that may need to be completed.
- Promote an open and supportive flow of communication within departments.
Qualifications and Requirements
To perform this job successfully, an individual must meet the following qualifications:
- High school diploma or general education degree (GED/GRE)
- Two years related experience and/or training; or equivalent combination of education and experience is required.
- Associate's degree (A.A.) or equivalent from a two-year college or technical school is desired.
Salary and Benefits
We offer a competitive salary of $25-$35 per hour, depending on experience, and a comprehensive benefits package that includes health insurance, paid time off, and retirement savings plan.
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