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Lead Technical Service Specialist

2 months ago

Benicia, California, United States ABB Full time
Lead Technical Service Specialist

At ABB, we are committed to tackling global challenges. Our fundamental values: care, courage, curiosity, and collaboration - along with a strong emphasis on diversity, inclusion, and equal opportunities - drive our mission to empower individuals to develop sustainable solutions. Join us in shaping the future of ABB.

This position reports to

Field Service Manager

Your role and responsibilities

In this position, you will have the chance to perform service tasks of medium to high complexity following established work instructions and ABB protocols. Each day, you will provide exceptional customer service to meet client needs. You will also demonstrate your expertise by collaborating with clients to identify opportunities within the installed base, enhancing system and operational performance. The work model for this role is: Remote. This position contributes to the Electrification Service division in the designated region. Key stakeholders include various customer groups and internal teams. Your main responsibilities will include:
• Enhancing customer satisfaction by planning and executing service tasks according to client orders and expectations.
• Ensuring customer loyalty by delivering an outstanding service experience and effectively communicating service timelines and expectations.
• Identifying new service business opportunities for ABB in close collaboration with clients and other ABB teams.
• Mentoring technicians and engineers while overseeing complex site operations.

Team Dynamics
You will become part of a vibrant team, where you will have the opportunity to excel.

Qualifications for the role
  • Bachelor's Degree in Electrical Engineering (OR High School Diploma / GED with a minimum of 10 additional years of relevant engineering/field experience). A minimum of 5 years of field engineering experience is required.
  • Proven ability to establish strong interpersonal and customer service skills. Proven ability to work effectively with minimal supervision, demonstrating strong business acumen.
  • Familiarity with the industrial customer base in the geographical area.
  • Technical expertise in testing power distribution and delivery systems, including Low Voltage and Medium Voltage Breakers, Switchgear, Relays, and Transformers. Experience in the repair and refurbishment of LV and MV circuit breakers (OEM equipment such as Siemens, GE, ABB, SquareD, Multilin relays, and Schweitzer Relays).
  • Technical skills in testing, commissioning, startup, and troubleshooting of medium voltage synchronous machines (including excitation systems), control systems, and Programmable Logic Controllers is a plus.
  • Willingness to travel approximately 75% as required. Must possess and maintain a valid passport and driver's license. ABB will only employ individuals who are legally authorized to work in the United States for this position. Any employment offer is contingent upon successful completion of a background investigation and drug screening.
  • Candidates must already have work authorization that permits them to work for ABB in the US.
More about us

ABB's Service Division collaborates with our clients to enhance the availability, reliability, predictability, and sustainability of electrical products and installations. The Division's extensive service portfolio includes product care, modernization, and advisory services aimed at improving performance, extending equipment lifespan, and achieving new levels of operational and sustainable efficiency. We assist clients in maximizing the use of resources for as long as possible, extracting the utmost value from them, and subsequently recovering and regenerating products and materials at the end of their useful life. We value individuals from diverse backgrounds. We look forward to receiving your application. To learn more about the impact of our solutions worldwide, please visit our website. #MyABBStory We are excited to receive your application. ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, promoting diversity in the workplace. All qualified applicants will be considered for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the relevant websites. As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a specific ABB facility during business hours by contacting an ABB HR Representative. Protected veterans and qualified individuals with disabilities may request reasonable accommodations if they are unable or limited in their ability to use or access ABB's career site due to their disability. Reasonable accommodations may be requested by contacting an ABB HR Representative. Resumes and applications will not be accepted in this manner. While base salary is determined by factors such as the successful applicant's qualifications and experience, this position is expected to offer a salary range between $74,900 and $139,100 annually.