Restaurant Operations Manager

3 days ago


Richmond, Virginia, United States HRI DEVELOPMENT Full time
Restaurant Assistant Manager Job Summary

A dynamic and results-driven leader is sought to join our team at HRI Development in Richmond, Virginia. As a Restaurant Assistant Manager, you will play a key role in supporting the Restaurant General Manager in overseeing the day-to-day operations of our unique and branded outlet in the downtown area.

Key Responsibilities:
  • Supervise and direct Restaurant/Lounge employees to ensure exceptional customer service and high-quality food and beverage offerings.
  • Assist servers, bussers, and hosts on the floor during all meal periods to maintain a seamless dining experience.
  • Develop and implement effective training programs to ensure employees are equipped to perform their jobs to the highest standards.
  • Monitor and inspect food and beverage deliveries, storage, and sanitation to maintain a clean and safe environment.
  • Partner with the Executive Chef to continually improve menu performance and profitability.
  • Conduct regular function reviews with customers to ensure all details are correct and specifications are met.
  • Assist with outlet-related activations, music, and outside entertainment to create a unique and engaging atmosphere.
  • Collaborate with the General Manager to achieve financial objectives by forecasting, preparing budgets, and analyzing variances.
  • Ensure guest satisfaction by providing exceptional hospitality and service standards, as well as engaging with guests at every table to ensure satisfaction and repeat business.
  • Provide a safe working environment by ensuring compliance with safety programs and Health Department requirements.
  • Establish and maintain an effective communication and information system through logs, emails, daily and weekly meetings, and open communication with all departments.
  • Supervise and reconcile cash controls for each shift in attendance.
  • Implement recognition programs and celebrate Restaurant Service employees' performance contributions.
  • Develop and carry-out ideas and procedures to continuously improve the department's performance.
Requirements:
  • High School graduate or equivalent.
  • Previous Food and Beverage supervisory experience in a similar environment.
  • Ability to respond to inquiries, handle complaints, and create a sense of satisfaction to employees and guests.
  • Prior experience in culinary field or any similar combination of education and experience.
  • Knowledge of safety programs and regulations.
  • Read, write, and speak English fluently.
  • Basic computer skills, including spreadsheets, word processing, and email.
  • Must have an unexpired Food Handlers Safety Certificate.
  • Experience in meeting deadlines and multiple priorities of business demands as required.
  • Able to work with little or no supervision.


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