Front Desk Representative

6 days ago


Kansas City, Kansas, United States Kansas City Residence Inn at The Legends Full time
About the Role

We are looking for a skilled Front Desk Agent to join our team at the Kansas City Residence Inn at The Legends. As a Front Desk Agent, you will be responsible for providing exceptional guest service and ensuring that our guests have a positive and memorable experience during their stay.

Key Responsibilities:

  • Check guests in and out, handle room assignments and key cards, and resolve any issues or complaints that may arise.
  • Respond to phone calls and messages from guests, taking accurate notes and following up with them as needed.
  • Maintain a high level of knowledge about the hotel's amenities, services, and policies, as well as local attractions and events.
  • Work collaboratively with other hotel staff members to ensure that guests receive a seamless and enjoyable experience.

What We Offer:

  • A competitive salary range of $40,000 - $50,000 per year, depending on experience.
  • A comprehensive benefits package, including medical, vision, dental, 401k, and profit-sharing plans.
  • The opportunity to work in a dynamic and fast-paced environment, where no two days are ever the same.
  • Ongoing training and development opportunities to help you grow and succeed in your career.

Requirements:

  • 1+ year of customer service experience, preferably in a hotel or hospitality setting.
  • Ability to work a variety of shifts, including mornings, evenings, and weekends.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues alike.
  • High school diploma or equivalent required; some college education preferred.

Estimated Salary: $42,000 per year



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