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Customer Service Representative

2 months ago

Menlo Park, California, United States Letsrenovate Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for providing timely and accurate information to customers regarding their orders and product knowledge requests.

Key Responsibilities:

  • Process customer orders, changes, and returns according to established department policies and procedures.
  • Work closely with the credit department to resolve disputed credit items.
  • Partner with the sales team to meet and exceed customer service expectations.
  • Communicate effectively with customers via email and phone calls.
  • Prioritize tasks, work independently, and maintain a professional and friendly demeanor.

Requirements:

  • 18+ years old
  • High school diploma
  • Must pass background check
  • 1 year experience as a CSR
  • Experience using Microsoft Office
  • Excellent communication and problem-solving skills
  • A high level of motivation with a strong work ethic
  • Effective interpersonal skills and a positive outlook

About Us:

At TransPak, we are committed to providing innovative and cost-effective design, crating, packaging, and global logistics solutions to our customers. Our team is friendly and experienced, and we utilize advanced communications, tracking, and design technology to support our efforts.