Day Reservation Manager

4 weeks ago


Elm Grove, Wisconsin, United States Western Racquet Club Full time
Job Title: Day Reservation Manager

We are seeking a highly organized and customer-focused Day Reservation Manager to join our team at Western Racquet Club. As a key member of our food and beverage team, you will be responsible for managing the central and dining reservation desk, ensuring seamless service to our members and guests.

Key Responsibilities:
  • Manage reservations and seating for our restaurants, ensuring efficient and effective service.
  • Direct and assist members and guests in locating daily private functions and events.
  • Manage reciprocal requests and concierge needs on a daily basis.
  • Provide exceptional customer service, responding to phone calls and in-person requests in a timely and professional manner.
  • Collaborate with the dining room team to ensure smooth service and high-quality food and beverage experiences.
Requirements:
  • High school diploma or equivalent required; one year of management experience in a restaurant or hospitality setting preferred.
  • Proficient in Microsoft Word, Excel, and Point of Sale systems; ability to create Excel spreadsheets.
  • Excellent communication and interpersonal skills, with a strong focus on customer service.
  • Ability to work in a fast-paced environment, managing multiple tasks and priorities.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Free shift meals and partial uniform.
  • Flexible scheduling and opportunities for advancement.


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