Patient Care Coordinator

1 week ago


Elm Grove, Wisconsin, United States PT Plus Full time
Job Summary

We are seeking a highly skilled and compassionate Patient Care Coordinator to join our team at PT Plus. As a key member of our clinic staff, you will play a vital role in ensuring a positive patient experience and providing exceptional support to our patients and clinical teams.

Key Responsibilities
  • Medical Receptionist:
    • Provide exceptional customer service and respond to patient inquiries in a timely and professional manner.
    • Assist patients with questions and concerns, and provide general knowledge regarding clinical skills, services, and programs.
    • Greet patients upon arrival, assist with questions, and process payments.
    • Ensure patient paperwork is completed and scanned into our electronic medical record (EMR) system same day.
    • Maintain a clean and organized clinic environment, including routine light cleaning and inventory management.
  • Patient Care Coordination:
    • Manage central phones, check messages, and return phone calls within 24 hours.
    • Manage incoming central faxes, and respond to referrals within 24 hours.
    • Daily review of EMR task list to ensure timely completion of tasks.
    • Perform benefit checks for rehab services and educate patients regarding fees for their services.
    • Complete insurance authorization processes and forms as needed.
    • Maintain coverage throughout the entire patient care process, and communicate with patients and clinical staff regarding interruptions or barriers to patient authorization.
Results and Goals
  • Individual KPIs:
    • IE Patient Paperwork On File: > 90% completion.
    • Follow Up Visits/POC S.
Requirements

We are seeking a highly motivated and organized individual with excellent communication and interpersonal skills. The ideal candidate will have a strong understanding of patient care and clinical operations, and be able to work effectively in a fast-paced environment.

Pay: $20.00 per hour



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