Day Reservation Host

1 day ago


Elm Grove, Wisconsin, United States Western Racquet Club Full time
Why Work at Western Racquet Club?

We are a family-friendly private country club serving the Elm Grove-Brookfield area. Our club features one of the finest indoor and outdoor tennis facilities in the Midwest, along with an outdoor swimming pool and snack shop, as well as indoor dining facilities.

Our Mission

We strive to do everything with professionalism and pride, with the goal of exceeding expectations. We are committed to providing a first-class service experience to our members and guests.

Job Summary

The ideal candidate will have an outgoing personality with excellent interpersonal and communication skills, and will enjoy going above and beyond to provide excellent hospitality. They will be responsible for managing the central and dining reservation desk at the club, scheduling staff, and providing information about food and beverage events.

Key Responsibilities
  • Manage reservations and seating for the club's restaurants
  • Direct and assist members and guests in locating daily private functions/events
  • Manage all reciprocal requests and concierge needs on a daily basis
  • Manage telephone communication to and from the desk
  • Carefully observe service provided to members during the shift and take corrective action in the event of problems
  • Make recommendations on improvements
  • Greet and seat guests, handle reservations, and prepare and maintain a waiting list during peak periods
  • Assist with, perform, and oversee all duties assigned to reservation desk coordinators
  • Track and generate restaurant reports as assigned
  • Administrative support and duties as assigned by Dining Room Manager and Food and Beverage Manager
Requirements
  • High School diploma or GED
  • Minimum one year of management experience, preferably in a restaurant
  • Proficient in Microsoft Word, Excel, and Point of Sale systems
Physical Demands and Work Environment
  • Must be able to keep composure during periods of high incoming phone calls and/or in-person requests
  • Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch, and twist or reach
  • Push, pull, or lift up to 50 pounds
  • Continuous repetitive motions
Team Perks
  • Flexible schedule
  • Free shift meals
  • Referral program
  • Free parking
  • Partial uniform
  • Networking
  • Holiday Bonus (for non-seasonal staff)
  • Food and beverage education
  • Employee outings and activities


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