Customer Experience Representative

7 days ago


Fargo, North Dakota, United States O'Day Equipment Full time
Job Overview

O'Day Equipment is a leading provider of petroleum equipment and services, dedicated to delivering exceptional solutions to our customers. As a Service Support Representative, you will play a critical role in maintaining a high level of customer satisfaction by ensuring timely and efficient service delivery.

Key Responsibilities
  • Customer Service: Provide exceptional customer service by responding to customer inquiries, resolving issues, and ensuring customer needs are met.
  • Dispatch and Scheduling: Efficiently dispatch technicians, create service calls, and schedule appointments to meet customer needs.
  • Communication: Maintain high-level communication with customers, technicians, and internal teams to ensure seamless service delivery.
  • Order Management: Manage non-billable orders, prevent overuse, and ensure timely completion of all service calls.
  • Collaboration: Work closely with the accounting team to ensure accurate invoicing and with customers to provide updates on service status.
Benefits
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Referral program
  • Vision insurance
Work Environment
  • Monday to Friday
  • Overtime may be required

O'Day Equipment is an Equal Opportunity Employer.



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