Customer Experience Representative
7 days ago
O'Day Equipment is a leading provider of petroleum equipment and services, dedicated to delivering exceptional solutions to our customers. As a Service Support Representative, you will play a critical role in maintaining a high level of customer satisfaction by ensuring timely and efficient service delivery.
Key Responsibilities- Customer Service: Provide exceptional customer service by responding to customer inquiries, resolving issues, and ensuring customer needs are met.
- Dispatch and Scheduling: Efficiently dispatch technicians, create service calls, and schedule appointments to meet customer needs.
- Communication: Maintain high-level communication with customers, technicians, and internal teams to ensure seamless service delivery.
- Order Management: Manage non-billable orders, prevent overuse, and ensure timely completion of all service calls.
- Collaboration: Work closely with the accounting team to ensure accurate invoicing and with customers to provide updates on service status.
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
- Monday to Friday
- Overtime may be required
O'Day Equipment is an Equal Opportunity Employer.
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