Operations Referral Specialist
2 weeks ago
**Key Objectives**
As part of the Operations team at Free Market Health, the ideal candidate will work with the Director of Operations and other techs to ensure all incoming, in-scope authorizations received from clients are processed accurately and efficiently.
**Responsibilities**
Key responsibilities for this role include:
- Routing specialty medication referrals according to established SOPs.
- Researching marketplace referrals with route exceptions.
- Timely resolution of Jira tickets related to patient referrals.
- Identifying deficiencies in routing logic resulting in route exceptions.
- Working within all applications needed to perform job duties.
- Other responsibilities as judgment or necessity dictate.
**Requirements**
The ideal candidate will possess:
- A High School diploma or equivalent GED.
- 1 year of work experience.
- Good verbal and written communication and interpersonal skills with the ability to communicate in a diplomatic and confidential manner.
- Demonstrated operational excellence in analytical thinking, process development and improvement, problem-solving, communication, delegation, and planning.
- Attention to detail.
- Ability to understand and follow instructions, and work independently and efficiently.
- Proficient computer skills with the ability to learn proprietary company software.
**Preferred Qualifications**
A pharmacy technician background is preferred.
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