Operations Referral Specialist

2 weeks ago


Pittsburgh, Pennsylvania, United States Free Market Health Full time

**Key Objectives**

As part of the Operations team at Free Market Health, the ideal candidate will work with the Director of Operations and other techs to ensure all incoming, in-scope authorizations received from clients are processed accurately and efficiently.


**Responsibilities**

Key responsibilities for this role include:

  • Routing specialty medication referrals according to established SOPs.
  • Researching marketplace referrals with route exceptions.
  • Timely resolution of Jira tickets related to patient referrals.
  • Identifying deficiencies in routing logic resulting in route exceptions.
  • Working within all applications needed to perform job duties.
  • Other responsibilities as judgment or necessity dictate.


**Requirements**

The ideal candidate will possess:

  • A High School diploma or equivalent GED.
  • 1 year of work experience.
  • Good verbal and written communication and interpersonal skills with the ability to communicate in a diplomatic and confidential manner.
  • Demonstrated operational excellence in analytical thinking, process development and improvement, problem-solving, communication, delegation, and planning.
  • Attention to detail.
  • Ability to understand and follow instructions, and work independently and efficiently.
  • Proficient computer skills with the ability to learn proprietary company software.


**Preferred Qualifications**

A pharmacy technician background is preferred.



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