Early Childhood Program Engagement Coordinator

2 weeks ago

Pittsburgh, Pennsylvania, United States Trying Together Full time
Job OverviewPosition: Early Learning Program Engagement Specialist
Full-Time | Salary: $44,000 - $47,740

Organizational Culture:
Trying Together is dedicated to enhancing the quality of care and education for young children. As a nonprofit based in Pittsburgh, we advocate for early childhood initiatives, providing essential resources and professional development opportunities to support the rights and needs of children, families, and educators.

We foster a compassionate environment that respects diverse cultures, ideas, and identities. Our commitment to equity ensures that early learning settings reflect just practices and inclusive approaches, promoting healthier interactions and relationships for children.

Role Purpose:
The Early Learning Resource Center (ELRC) Region 5 Early Learning Program Engagement Specialist acts as a vital link between Child Care Works (CCW) and both regulated and relative child care providers. This role is essential in assisting providers with various tasks, including enrollment, eligibility determination, and access to the Child and Adult Care Food Program (CACFP).

Key Responsibilities:

  • Demonstrate a commitment to racial equity and inclusion through ongoing personal development.
  • Collaborate with colleagues to cultivate a culture of belonging within the organization.
  • Provide exceptional customer service by conducting thorough provider orientations and responding to inquiries promptly.
  • Establish agreements with certified and relative providers, addressing subsidy concerns effectively.
  • Guide regulated providers in utilizing Provider Self Service to maintain accurate information.
  • Advise on regulations from the PA Department of Human Services and Child Care Works.
  • Offer technical assistance to relative providers seeking state certification and enrollment.
  • Connect providers with community resources and advocate for their needs.
  • Identify barriers faced by relative providers in delivering quality care and recommend appropriate resources.
  • Support professional development requirements for relative providers.
  • Engage with local Family Centers to facilitate access to community resources.
  • Assist providers in enrolling in the Child and Adult Care Food Program and other relevant resources.
  • Act as a liaison between providers and various Child Care Works departments.
  • Participate in outreach initiatives to promote quality child care and positive interactions.
  • Maintain confidentiality while handling sensitive information.
  • Engage in continuous professional development to enhance provider engagement strategies.
  • Utilize the NeonCRM platform to foster relationships and support quality improvement efforts.
  • Perform additional duties as assigned.

Qualifications:

  • Associate's, Business, or Technical Degree in Human Services, Early Childhood Education, or a related field; experience may be considered in lieu of a degree.
  • Two years of relevant case management experience.
  • Strong written and verbal communication skills.
  • Intermediate to advanced computer proficiency, including internet and email.
  • Familiarity with early care and education systems at local, state, and national levels.
  • Ability to work independently and collaboratively.
  • Detail-oriented with strong problem-solving skills.
  • Capacity to multitask and maintain confidentiality.
  • Good judgment and decision-making capabilities.
  • Enthusiastic and adaptable attitude.
  • Proficient in Microsoft Outlook, Word, and Excel.

Clearances Required:

  • Act 33 Child Abuse Clearance.
  • Act 34 PA State Police Clearance.
  • Act 73 Federal Criminal History Clearance.
  • National Sex Offender Registry (NSOR) Verification.

Training Requirements:

  • Mandated Reporter Training (to be completed within the first month).
  • NeonCRM Training (required courses to be completed within the first three months).
  • PQAS Professional Development Instructor Certification (to be obtained within the first year for staff with a Bachelor's Degree).

Benefits:

  • Competitive compensation and comprehensive benefits package.
  • Strengths-based review process fostering professional growth.

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