Assistant General Manager OEM

4 days ago

Chandler, Arizona, United States Aimbridge Hospitality Full time
Job Summary

As a key member of our hotel management team, the Assistant General Manager OEM will play a crucial role in ensuring guest satisfaction and the efficient operation of the hotel. This role requires a strong leader who can supervise operating departments in the absence of the General Manager and/or the Manager on Duty. The ideal candidate will have a proven track record of driving hotel profitability through revenue generation, cost control, and guest satisfaction.

Responsibilities

Key Responsibilities:

  • Supervise and support the Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales, and Housekeeping departments.
  • Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty.
  • Assist the General Manager in revenue generation programs and participate in the sales effort by meeting on-site contacts for evening functions, greeting important clients, and participating in sales calls with Sales Team members.
  • Develop and implement Corporate-approved training programs to enhance the skills of managerial and hourly employees.
  • Ensure that training in service standards is taking place in each department using the steps to effective training.
  • Recruit, hire, and train Guest Services staff based on occupancy.
Requirements

Qualifications:

  • At least 5 years of progressive experience in a Rooms or F&B department in a hotel, or a 4-year college degree and at least 2 to 3 years of experience in a Rooms or F&B department at a hotel, or a 2-year college degree and at least 3 to 4 years of experience in a Rooms or F&B department at a hotel.
  • Previous supervisory experience required.
  • Must be proficient in Windows Operating Systems.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high-pressure situations.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
  • Must be effective at listening, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Must be able to convey information and ideas clearly.
Benefits

Aimbridge Hospitality offers a competitive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, employee assistance program, and 401(k) retirement plan.

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