Customer Service Representative

7 days ago


Auburn, New York, United States Barnes & Noble Education, Inc. Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Campus Retail Associate. As a key member of our retail team, you will be responsible for providing exceptional customer service, supporting store operations, and contributing to a positive and engaging shopping experience for our customers.

Key Responsibilities
  • Assist with processing sales transactions, including cash, credit, and financial aid payments.
  • Provide a friendly and welcoming atmosphere by greeting customers and focusing on their positive experience throughout their visit.
  • Take initiative to support store operations, including operating equipment and cash registers, while ensuring speed of service and accurate transactions.
  • Keep the store looking fresh by shelving, arranging, cleaning, and organizing products or space within the store.
  • Temporary positions require availability to work on a weekly basis for a period of 90 days or less, with occasional weekends and flexibility in scheduling for opening, midday, or closing shifts.
Physical Demands
  • Frequent movement within the store to access various departments, areas, and/or products.
  • Ability to remain in a stationary position for extended periods.
  • Frequent lifting.
  • Occasional reaching, stooping, kneeling, crouching, and climbing ladders.
Benefits
  • Employee Discount.
  • Paid sick time (accrued based on time worked).
  • Eligibility to participate in a 401(k) (after the completion of 1000 hours worked in a 12-month period).
  • Commuter Benefits.
Qualifications
  • Candidates must be a minimum of 16 years of age to be considered for temporary employment.
  • Confident and comfortable engaging customers to deliver an elevated experience.
  • An outstanding attitude with the willingness to learn and the capability to excel in a fast-paced, team environment.
  • Basic math, keyboarding, and data entry skills.
  • Flexible availability throughout the academic year, including peak periods.


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