Field Service Technician

1 week ago


Auburn, New York, United States Johnston Food Service & Cleaning Solutions (Johnston Paper Company) Full time
Job Summary:

This position is responsible for overseeing the Chemical Account Program in the Johnston Food Service & Cleaning Solutions area. The role involves managing all aspects of laundry, ware wash, housekeeping, grease trap maintenance, and chemical dispensing.

Key Responsibilities:

  • Install, service, and troubleshoot chemical dilution equipment to ensure optimal performance.
  • Perform on-site customer equipment service to maintain customer satisfaction and loyalty.
  • Maintain assigned routes and service customer-owned equipment to ensure timely and efficient service.
  • Respond to service requests and maintain positive relationships with customers.
  • Provide training to customers on products and equipment to enhance their understanding and utilization.
  • Maintain inventory levels and company vehicles to ensure seamless operations.
  • Conduct oneself professionally and maintain positive relationships with customers, colleagues, and stakeholders.
  • Support equipment and chemical sales to drive business growth and revenue.
  • Carry out assigned work orders and maintain tools to ensure efficient and effective service delivery.
  • Assist with installations and machine repairs to ensure minimal downtime and optimal performance.
  • Prepare weekly summaries of transactions and events to inform business decisions and drive growth.

Requirements:

  • Bachelor's degree in a related field or equivalent experience.
  • 3 years of technical repair and/or service experience in a related field.
  • Valid driver's license to operate company vehicles.

This position offers a competitive salary and benefits package to attract and retain top talent in the industry.



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