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Collections Support Specialist
2 months ago
TEKsystems is seeking motivated individuals for a role as a Delinquency Control Counselor with a leading financial institution.
Position Overview:
- Engage in a call center environment utilizing an auto-dialer for outbound communications while also handling incoming calls.
- Focus on early-stage collections for accounts that are 1-30 days overdue, aiming for a set number of calls each day.
- Manage and recover past due Consumer Loan and Credit Card accounts, addressing early delinquency stages.
- Provide financial guidance to members to help mitigate potential losses.
Work Arrangement:
Hybrid schedule with two days per week required onsite.
Work Hours:
Full-time position, 40 hours weekly. Standard hours are Monday to Friday from 11:30 AM to 8:00 PM, with Saturday hours from 8:00 AM to 4:30 PM. Availability to work Saturdays is essential, with a weekday off provided in exchange.
Required Skills:
Experience in collections, achieving sales targets, retail sales, administrative tasks, banking, and customer service is beneficial.
Key Responsibilities:
- Reach out to and advise delinquent members to resolve their accounts using various payment options and loss mitigation strategies.
- Oversee delinquency management for Consumer and Credit Card loan accounts.
- Ensure that all necessary notifications, including collection communications and regulatory letters, are dispatched to members.
- Clearly explain options available to members, including settlements and bankruptcy alternatives.
- Gather comprehensive financial details from members in delinquency and propose solutions to avoid bankruptcy or charge-off.
- Facilitate manager share transfers within authorized limits.
- Provide necessary reports to supervisors and management, including daily activity trends and payment tracking.
- Utilize online tools and contact relevant parties as needed.
- Regularly review member account information to ensure accuracy and compliance with company and government regulations.
Experience Level:
This position is suitable for entry-level candidates.
For those interested, please submit an updated resume and complete the application questions to assist our recruiting team in matching you with suitable opportunities aligned with your skills and career aspirations.
About TEKsystems:As partners in transformation, we empower clients to realize their ideas and solutions, leveraging a world of opportunities. Our team of 80,000 collaborates with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia. As a leader in Full-Stack Technology Services and Talent Services, we work with innovative leaders to drive meaningful change. This is the essence of true partnership. TEKsystems is part of the Allegis Group.
We are an equal opportunity employer and welcome applications from all individuals without regard to race, gender, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
