Customer Service Representative

4 weeks ago

Queensbury, New York, United States Citizens Financial Group, Inc. Full time

About the Role:

Citizens Financial Group, Inc. is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues that may arise.

Key Responsibilities:

  • Greet customers in our lobbies and provide assistance with their financial needs.
  • Demonstrate how to use our mobile app and ATMs to complete simple transactions.
  • Create amazing experiences for our customers by providing personalized advice and solutions that meet their needs.
  • Meet quarterly referral goals and confidently cash checks, process withdrawals and deposits.

What You'll Get:

  • Meaningful work and relationships with colleagues and leadership who listen to your ideas and feedback.
  • Commitment to community through 4 hours of paid time off annually for volunteering and donations to eligible 501(c)(3) organizations matched up to $1,000 annually.
  • Career opportunities, rewards, and upskilling through training, coaching, career planning, and development resources.
  • Exceptional benefits, including comprehensive health care coverage, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, and more.

Requirements:

  • High School degree or GED.
  • Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
  • Strong listening and communication skills.
  • Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship.
  • Ability to problem solve and provide solutions to customer issues.
  • Customer-centric to deliver exceptional service.
  • Comfortable with using digital technology to support the delivery of business goals.
  • Ability to work branch hours, which can include weekends and evenings.
  • Completion of a video interview assessment as part of the application.

How to Prepare:

Set aside 30-45 minutes for the self-guided assessment that includes questions and games. Find a quiet place to record and be camera-ready. You'll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You'll answer questions, with 1 minute to prepare, 3 minutes to respond, and 1 opportunity to re-record. Share your skills and experience, and bring your personality to the interview.

This step accelerates the interview process, allowing our recruiters to review your application and advise you of next steps quickly.

Preferred Skills/Experience:

  • 6 months of experience processing transactions (cash and/or digital payments).
  • Motivates others, like teammates, business partners, and specialists, through collaboration.
  • Process-oriented, energetic, detail-oriented, and ability to multitask effectively.

Hours & Work Schedule:

Hours per Week: 40

Work Schedule:

Varies with branch needs and may include weekends and evenings

Pay Transparency:

The salary range for this position is $17.00-$22.00 per hour. Actual pay is based on various factors, including work location and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental, and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs, and more.

Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States.

For an overview of our benefits, visit .

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity:

At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day.

Employment decisions are based solely on experience, performance, and ability.

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state, and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Background Check:

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks.

Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered.

Any offer of employment will include further information.

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