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Customer Service Representative

1 month ago

Queensbury, New York, United States Remark Holding Company Inc Full time
Job Description

At Benson's Pet Center, we're seeking a highly motivated and customer-focused Sales Associate - Customer Service to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience, and driving sales growth.

  • Key Responsibilities:
  • Provide warm and welcoming customer service, responding to customer inquiries and resolving any issues or concerns.
  • Identify customer needs and recommend suitable products and services, ensuring a seamless shopping experience.
  • Maintain a clean, organized, and visually appealing sales floor, ensuring a positive shopping environment.
  • Operate the cash register, process transactions, and handle returns, ensuring accuracy and efficiency.
  • Restock shelves and ensure products are properly labeled, maintaining a well-stocked and visually appealing store.
  • Stay informed about new products, services, and promotions, ensuring you can provide expert recommendations to customers.
  • Collaborate with team members to achieve sales targets and store goals, driving business growth and success.
  • Uphold Benson's Pet Center's standards for honesty, integrity, and customer satisfaction, ensuring a positive and respectful work environment.

Requirements:

  • High school diploma or equivalent.
  • Previous retail or customer service experience is preferred.
  • Strong communication and interpersonal skills, with the ability to work effectively with customers and team members.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities with ease.
  • Basic math skills for handling cash transactions, with accuracy and efficiency.
  • Passion for pets and a desire to provide top-notch customer service, ensuring a positive shopping experience for all customers.
  • Availability to work a varied schedule, including days, evenings, weekends, and holidays, with flexibility and adaptability.