Software Support Specialist
4 weeks ago
Software Support Job Description
**Job Summary**
Medpace is seeking a highly skilled Software Support Specialist to join our Information Technology department. As a key member of our team, you will play a vital role in providing technical support for our internal software applications and collaborating with software engineers to ensure seamless user experience.
**Responsibilities**
* Provide timely and accurate software support for internal software applications and COTS applications
* Identify, research, and resolve technical problems of Medpace software applications
* Respond to tickets, telephone calls, and other requests for support
* Collaborate with software development teams to provide support for internal and external users
* Provide system trainings and demos to Medpace users
**Qualifications**
* Bachelor's degree and 1 year of industry-related experience
* Strong organizational skills, detail-oriented, flexible, and strong communication skills
* Knowledge of Microsoft Windows operating systems
* Ability to work in a team environment
* Experience in Microsoft Office (Excel, Access) and other database systems preferred
**About Medpace**
Medpace is a full-service clinical contract research organization (CRO) providing Phase I-IV clinical development services to the biotechnology, pharmaceutical, and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through our scientific and disciplined approach.
**Why Medpace?**
People. Purpose. Passion. Make a Difference Tomorrow. Join Us Today.
**Cincinnati Perks**
* Hybrid work-from-home options
* Competitive PTO packages
* Competitive compensation and benefits package
* Flexible work schedule
* Company-sponsored employee appreciation events
* Employee health and wellness initiatives
* Community involvement with local nonprofit organizations
* Discounts on local sports games, fitness gyms, and attractions
* Modern, eco-friendly campus with an on-site fitness center
* Structured career paths with opportunities for professional growth
* Discounted tuition for UC online programs
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