Mac Support Specialist

3 weeks ago


Cincinnati, Ohio, United States Commonwealth Financial Network LLC Full time
About the Role

We are seeking a highly skilled Mac Support Specialist to join our team at Commonwealth Financial Network LLC. As a Mac Support Specialist, you will be responsible for providing technical support to our employees and advisors, ensuring they have the necessary tools to perform their jobs efficiently.

Key Responsibilities
  • Provide first-level Apple device and software support to home office staff and advisors
  • Support Mac users in an enterprise environment, helping to acclimate users to Apple products for business use
  • Prioritize and process help requests to provide technical problem identification and resolution
Requirements
  • Strong customer service skills
  • Ability to accurately and effectively troubleshoot and solve technical problems
  • Excellent communication skills
  • Demonstrated knowledge and experience with macOS and newer
  • Experience with Microsoft Office for Mac 2016/2019/Office 365 functionality and troubleshooting basic connectivity issues
  • Mobile device support, including iOS and iPadOS, as well as watchOS and tvOS
  • Knowledge of Active Directory and domain environments
  • Ability to troubleshoot TCP/IP networking issues
Preferred Qualifications
  • 3+ years' experience supporting MacOS and iOS
  • Apple Certified Support Professional (ACSP) certification
  • Apple Certified Mac Technician (ACMT) certification
  • Knowledge and experience with networking hardware and software
About Commonwealth Financial Network LLC

We are a leading financial services company that empowers independent financial advisors to succeed. We offer a comprehensive suite of business solutions, including technology support, to help our advisors grow their businesses. We are committed to creating a positive and inclusive work environment that supports the growth and well-being of our employees.

What We Offer
  • A competitive salary range of $52,000 to $65,000 per year
  • A comprehensive benefits package, including health insurance, 401(k) matching, and tuition reimbursement
  • A hybrid work schedule, allowing you to work from home part-time


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