IT Support Specialist

2 weeks ago


Cincinnati, Ohio, United States Medpace Full time
Job Summary:

Medpace is seeking a highly skilled and motivated IT Support Specialist to join our team. As a key member of our IT Support department, you will provide technical assistance and support to our global organization, ensuring seamless operation of our systems and applications.

Responsibilities:
  • Administer user accounts for network, email, and other applications
  • Provide technical support to end users on company-provided equipment and software applications
  • Research and resolve technical problems with equipment and software applications
  • Respond to tickets, telephone calls, emails, and requests for technical support
  • Document, track, and monitor problems to ensure timely resolutions
  • Test new technology and applications
Qualifications:
  • Associate degree in Information Systems, Information Technology, or other IT-related field
  • 1 year of experience in a Help Desk or IT Support type role
  • Experience with PC equipment, Active Directory, Office 365, Adobe products, and other cloud-based applications a plus
About Medpace:

Medpace is a full-service clinical contract research organization (CRO) providing Phase I-IV clinical development services to the biotechnology, pharmaceutical, and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through our scientific and disciplined approach.

We leverage local regulatory and therapeutic expertise across all major areas, including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral, and anti-infective.

Headquartered in Cincinnati, Ohio, we employ over 5,000 people across 40+ countries.

Why Medpace?

At Medpace, we are passionate about making a difference in the lives of patients and families affected by disease. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.

Our benefits package includes competitive compensation, flexible work arrangements, and a range of employee perks and discounts.

Join us in our mission to accelerate the development of safe and effective medical therapeutics.


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