Technical Support and Sales Expert

1 week ago


Houston, Texas, United States Cielo Asurion Full time

We are seeking a highly skilled Technical Support and Sales Representative to join our team at Cielo Asurion in Houston, Texas. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences and driving sales growth.

Job Overview

The Technical Support and Sales Representative will be responsible for providing top-notch technical support and sales expertise to customers over the phone. You will work closely with our team to ensure that customers receive prompt and effective solutions to their technical issues.

Key Responsibilities:
  • Evaluate and troubleshoot customer concerns
  • Identify technical issues and deploy solutions using efficient, clear, courteous, and accurate communication
  • Meet sales goals and grow from feedback and coaching
  • Sell Asurion smart home and other products on every call
Requirements

To be successful in this role, you will need to have a strong knowledge of software troubleshooting techniques, excellent phone etiquette and communication skills, and a commitment to retaining knowledge and solving customer concerns through memorization of product offerings and customer information.

You will also need to possess flexibility to adapt to the needs of the customer, the business, and your team, as well as a reliable track record of attendance and performance. A passing hiring assessment (soft skill scenario modeling and product knowledge) is also required.

About Us

Cielo Asurion is a leading provider of innovative technology solutions that help consumers unlock their devices' untapped potential. Our 17,000 employees deliver a seamless, award-winning customer experience, anticipating customers' needs and providing tailored services reachable within one touch.

Benefits
  • Guaranteed base pay: $20.00/hour
  • Paid training: 3-4 weeks
  • Generous medical, dental, and vision benefits program after 30 days of employment
  • 401K with 100% match up to 3% and 50% on the next 2% after 1 year of employment
  • Additional health benefits such as heart health, diabetes management, and healthcare advocacy for personalized support


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