Client Support Expert
1 day ago
About the Opportunity:
We are seeking a highly skilled Service Delivery Specialist to join our team as a Client Support Expert. In this role, you will be responsible for providing exceptional customer service to merchants via email and telephone.
Key Responsibilities:
- Provide high-quality customer service to merchants by responding to inquiries that come into our support desk via email and telephone.
- Handle service tickets regarding the support of Merchant Credit Card processing through troubleshooting, diagnosing, and providing merchants with solutions to resolve problems with service, authorization, and credit card processing terminals.
- Communicate applicable policies, procedures, and practices to merchants.
About You:
- You must have a high school diploma or equivalent, some Bachelor's or Associate's work preferred.
- Must have 1-2 years of related experience.
- Proficient keyboard and computer skills, especially Microsoft Office applications.
- Excellent telephone, interpersonal, and verbal communication skills.
What We Offer:
- A competitive salary range of $55,000 - $65,000 per year.
- A fast-paced environment as part of a team but assume ownership and responsibility for team and self-assigned work.
- The opportunity to work independently with minimal supervision using pre-set company policies, procedures, and standards as well as contractual agreements as guidelines for interaction and activity.
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