Relationship Associate
4 weeks ago
We are seeking a skilled Relationship Associate to join our team at Openlane. As a Relationship Associate, you will be responsible for managing accounts, analyzing data, building relationships, and working as part of a team to meet branch goals. You will be part of a small, local team responsible for providing financing (floorplanning) for independent auto dealers. You will be involved in driving a positive customer experience and identifying organic growth opportunities.
Key Responsibilities
- Develop an understanding of customer needs by using customer relationship management (CRM) tools and work queues.
- Identify dealer needs to promote product solutions and campaigns.
- Manage accounts and enhance dealer growth by engaging in focused performance-related discussions.
- Manage, service, and mitigate risk on customer accounts.
- Manage existing accounts and drive new growth opportunities.
Requirements
- Two years of experience in customer-facing, sales, or sales support roles.
- A valid driver's license with reliable and dedicated transportation.
- Ability and desire to frequently travel within your market to support our current and prospective customer base.
- Desire and experience working in a multi-faceted environment, effectively managing multiple tasks with a strong focus on productivity and the ability to adapt.
- Ability to use and understand technology required for your position such as mobile applications and software.
- Ability to work independently and autonomously when needed as well as part of a team.
- High level of accountability towards local goals and business targets.
Preferred Qualifications
- Previous auto industry experience.
- Experience with Google Workspace, Salesforce, and Tableau.
About Openlane
At Openlane, we fuel the entrepreneurial dream in our community. For more than 35 years, we've been committed to making dreams come true for independent car dealers. Our finance solutions work with more than 12,000 independent dealerships across North America, freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek.
Our Core Values
- Elevating Relationships: We connect deeply with our customers - celebrating their wins and supporting their struggles as if they were our own.
- Powered by Passion: We believe that 'passion is our superpower' and that every success is built upon the commitment and perseverance of our employees.
- Vision-Driven: We look ahead to the bigger picture so our customers can be prepared; after all, their success is our destination.
- Dedicated to You: We demonstrate value and appreciation by recognizing and validating each other's efforts. We stand committed to the success of our customers.
What We Offer
- Competitive pay
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths, and meaningful advancement
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