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Patient Access Representative

1 month ago

Santa Fe, New Mexico, United States CHRISTUS Health Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Access Representative to join our team. The successful candidate will be responsible for scheduling appointments, verifying patient information, and ensuring accurate data entry into our electronic health record system.

Key Responsibilities
  • Schedule appointments for patients, taking into account location instructions, patient demographics, and insurance requirements
  • Verify patient eligibility, obtain benefits, and pre-authorizations or referrals as needed
  • Enter data into EPIC, our electronic health record system, for assigned procedures
  • Collect co-pays, patient payments, and set up payment plans as necessary
  • Ensure accuracy and customer service scores meet expectations
Requirements
  • High school graduate
  • Medical Terminology Certification preferred
  • Basic computer skills, including data entry and word processing
  • Experience with Excel, email, and online insurance verification
  • Self-motivated and self-directed
  • Dependable, strong organizational skills, excellent customer service skills, and strong problem-solving skills
Working Conditions

This position requires the ability to sit for long periods of time at a computer terminal, using sound ergonomic principles. Extensive use of hands for writing, phone, and computer work is also required. Moderate physical effort is necessary, as the employee may be required to lift or carry up to 20 pounds. The work environment is fast-paced and may be stressful at times.