Patient Access Representative
4 weeks ago
**Job Summary:**
We are seeking a highly organized and detail-oriented Patient Access Representative to join our team in Outpatient Scheduling. As a key member of our patient access team, you will be responsible for scheduling appointments, verifying patient information, and ensuring seamless communication with our patients and healthcare providers.
Key Responsibilities:
- Schedule appointments for patients, taking into account location instructions, patient demographics, and insurance requirements.
- Verify patient eligibility, obtain benefits, and pre-authorizations or referrals as needed.
- Enter data into EPIC, ensuring accuracy and timeliness.
- Collect co-pays, patient payments, and set up payment plans as necessary.
- Provide exceptional customer service, responding to patient inquiries and resolving issues in a timely manner.
Requirements:
- High school graduate or equivalent.
- Medical Terminology Certification preferred.
- Excellent computer skills, including data entry and word processing.
- Experience with Excel, email, and online insurance verification.
- Self-motivated and self-directed, with strong organizational and problem-solving skills.
Preferred Qualifications:
- One to two years of general or medical office experience.
- One to two years of health insurance experience.
Working Conditions:
- Ability to sit for long periods of time at a computer terminal.
- Extensive use of hands for writing, phone, and computer work.
- Subject to stressful professional relationships.
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