Oncology Patient Care Coordinator
4 weeks ago
As a Cancer Care Navigator at CHRISTUS Health, you will play a vital role in guiding patients through their cancer care journey, ensuring they receive comprehensive support beyond clinical treatment. Your primary focus will be on enhancing the patient experience by removing barriers, facilitating access to resources, and offering compassionate support.
Key Responsibilities:
- Work closely with patients and their families to address needs, coordinate services, and identify and eliminate barriers to care.
- Provide valuable information about cancer care options and facilitate accessibility to care.
- Demonstrate a compassionate and caring manner with clients in person and over the phone.
- Function as a patient advocate, promoting optimal patient-centered care that supports and empowers individuals, respects individual choices, and meets healthcare needs of patients.
Requirements:
- Bachelor's degree required, Master in Healthcare related field preferred.
- Oncology Patient Navigator Certification (or obtained within 2 years).
- Demonstrate basic knowledge of medical and cancer terminology, familiarity with evidence-based information regarding cancer screening, diagnosis, treatment, and survivorship.
- Identify potential physical, psychological, social, and spiritual impacts of cancer and its treatment.
- Demonstrate general understanding of healthcare payment structure, financing, and where to refer patients for answers regarding insurance coverage and financial assistance.
- Employ active listening and remain solutions-oriented in interactions with patients, families, and healthcare professionals.
- Demonstrate empathy, integrity, honesty, and compassion in difficult conversations.
Experience:
Minimum of 5 years of experience in a healthcare setting and related experience with quality, care coordination, and oncology preferred.
Environment:
This role requires working in a well-lighted office area with occasional exposure to activities and infectious diseases in patient care areas. Ability to move around settings of care, close work, good vision, dexterity to write, and use a computer keyboard. Ability to handle stressful situations.
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