Assistant General Manager of Hospitality

2 weeks ago


Charleston, South Carolina, United States Avocet Hospitality Group Full time
Position Overview

The Vendue, a pioneering hotel dedicated to the arts, is seeking a vibrant Assistant General Manager to assist in overseeing daily operations while ensuring exceptional guest service and financial success. Our commitment to creating memorable experiences for guests is matched only by our dedication to fostering a supportive environment for our team members.

**Ideal Candidate Profile**

We are in search of an enthusiastic professional who will collaborate with the General Manager to drive operational excellence across all departments, particularly in Food and Beverage. The ideal candidate will help implement effective strategies that yield positive results and contribute to the development of a skilled, motivated, and empowered hotel team.

**Key Responsibilities**

  • Collaborate with department heads to continuously improve hotel operations and achieve strategic goals.
  • Establish and uphold consistent operational procedures.
  • Inspire and motivate staff to maintain a productive and safe work environment.
  • Oversee staff scheduling to meet guest needs and productivity standards.
  • Ensure all team members receive proper training in accordance with established standards.
  • Conduct daily briefings with department managers to keep staff informed.
  • Maintain cleanliness and condition of all areas to meet hotel standards through regular inspections.
  • Adhere to all accounting and human resource standard operating procedures.
  • Manage inventory for amenities, supplies, and food & beverage items.
  • Stay informed about local competition, events, and hospitality trends.
  • Address guest feedback and special requests, resolving any issues that arise.
  • Demonstrate a commitment to guest service and engage with all guests.
  • Assist in various hotel areas as needed to support overall operations.

**Supervisory Duties**

  • Oversee all hotel staff, excluding the General Manager.

**Qualifications**

Education & Experience:

  • Bachelor's degree or equivalent experience preferred.
  • At least 5 years of relevant hospitality management experience required.
  • Familiarity with industry best practices is essential.

Skills & Competencies:

  • Ability to execute tasks efficiently while managing multiple responsibilities.
  • Capability to work effectively under pressure while remaining organized and self-motivated.
  • Proficient in English for effective communication and direction-following.
  • Strong leadership skills to cultivate a high-performing team.
  • Excellent verbal and written communication skills, along with active listening abilities.
  • Customer-centric approach focused on enhancing employee and guest satisfaction.
  • Ability to learn and perform essential job functions with minimal supervision.
  • Proficient in Opera PMS, Micros POS, and Microsoft Office applications.
  • Experience with Google and M3 is a plus but not mandatory.

**Work Environment**

Equipment Utilized:

  • Computer systems including Microsoft Suite, Google Apps, and various hospitality software.
  • Standard office equipment such as copiers, scanners, and phones.

Physical & Mental Requirements:

  • Ability to maintain regular attendance and work a flexible schedule.
  • Capacity to work on a computer for extended periods.
  • Ability to stand for long durations and perform physical tasks as needed.
  • Must be able to lift and carry items weighing up to 50 pounds.
  • Adaptability to a dynamic and sometimes high-pressure work environment.

**What We Offer**

We provide a culture that values creativity, growth, and employee well-being. Our benefits include:

  • Opportunities for professional development and career advancement.
  • Comprehensive medical, dental, and vision insurance plans.
  • Paid Time Off and Paid Holidays.
  • Access to earned wages before payday through PayActiv.
  • 401(k) plan with employer matching.
  • Employee discounts at Avocet-owned properties.

Join us in redefining the guest experience and bringing a unique flair to hospitality.



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