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Assistant General Manager of Hospitality Operations

2 months ago


Charleston, South Carolina, United States Avocet Hospitality Group Full time
Job Overview

The Vendue, a unique hotel dedicated to the arts, is seeking a proactive and skilled Assistant General Manager to support the General Manager in overseeing daily hotel operations. Our commitment to delivering exceptional guest experiences and fostering a supportive environment for our team members is paramount.

**Ideal Candidate Profile**

We are in search of an enthusiastic individual who will assist in managing the hotel's operations, focusing on achieving excellence in guest service and financial performance. The ideal candidate will work closely with all departments, particularly in Food and Beverage, to implement effective strategies that drive success and cultivate a motivated and capable hotel staff.

**Key Responsibilities**

  • Collaborate with department heads to enhance hotel operations and achieve organizational goals.
  • Establish and maintain consistent operational procedures across all departments.
  • Foster a positive and productive work environment for all staff members.
  • Oversee staff scheduling to meet guest demands and productivity standards.
  • Ensure all staff are trained to meet operational standards.
  • Conduct regular meetings with department managers to keep all team members informed.
  • Maintain cleanliness and condition of all areas in accordance with hotel standards.
  • Ensure compliance with accounting and human resource procedures.
  • Manage inventory for amenities, supplies, and food & beverage items.
  • Stay informed about local competition, events, and hospitality trends.
  • Address guest feedback and special requests, resolving any issues promptly.
  • Demonstrate a commitment to guest service and proactively engage with guests.
  • Assist in various hotel tasks as needed to support overall operations.

**Supervisory Duties**

  • Oversee all hotel staff, excluding the General Manager.

**Qualifications**

Education & Experience:

  • Bachelor's degree or equivalent experience preferred.
  • At least 5 years of relevant hospitality management experience required.
  • Familiarity with industry best practices is essential.

Skills & Competencies:

  • Ability to manage multiple tasks efficiently and accurately.
  • Strong organizational skills and ability to work under pressure.
  • Proficient in English for effective communication and direction.
  • Proven ability to build and lead a high-performing team.
  • Excellent verbal and written communication skills.
  • Customer-oriented mindset with a focus on satisfaction.
  • Ability to learn and execute job functions with minimal supervision.
  • Familiarity with Opera PMS, Micros POS, and Microsoft Office applications.
  • Experience with Google and M3 is a plus.

**Work Environment**

Equipment Used:

  • Computer systems including Microsoft Suite, Google Apps, and various hospitality software.
  • Office equipment such as copiers and phones.

Physical & Mental Requirements:

  • Ability to maintain regular attendance and work a flexible schedule.
  • Capability to work on a computer for extended periods.
  • Ability to stand for long durations and perform physical tasks.
  • Manual dexterity to handle equipment and tools.
  • Capacity to lift and carry items up to 50 pounds.
  • Adaptability to a dynamic and sometimes high-pressure environment.

**Benefits**

We offer a culture that values creativity, growth, and well-being, along with a comprehensive benefits package including:

  • Opportunities for professional development and career advancement.
  • Paid time off and holidays.
  • Access to earned wages before payday.
  • Affordable health insurance options.
  • Company-provided life insurance and disability coverage.
  • Retirement savings plans with employer matching.
  • Employee assistance programs and tuition reimbursement.
  • Discounts at affiliated hotels and restaurants.

We are committed to creating a unique and engaging experience for both our guests and our team members.