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Front Desk Representative

2 months ago

O'Fallon, Missouri, United States Holiday Inn Express Full time
Job Summary

We are seeking a professional Front Desk Agent to join our team at Holiday Inn Express Hotel & Suites in O'Fallon. As a Front Desk Agent, you will be responsible for delivering exceptional guest experiences and ensuring a smooth stay for our guests.

Key Responsibilities
  • Register guests, assign rooms, and handle special requests in a timely and efficient manner.
  • Process guest charges, credits, and payments accurately and securely.
  • Provide excellent customer service to guests, responding to inquiries and resolving issues in a professional and courteous manner.
  • Work collaboratively with the front office team to ensure seamless operations and maintain a high level of guest satisfaction.
  • Contribute to the overall safety and security of the hotel by reporting damage, following safety rules, and assisting in emergency situations.
Requirements
  • High school diploma or equivalent required; college education a plus.
  • Fluent English language skills, both written and verbal.
  • Ability to remain calm and composed in fast-paced and dynamic environments.
  • Must be at least 16 years old.
Work Environment

This role operates in a professional hotel environment, with frequent physical movement within the front office area. Occasional lifting of up to 50 pounds may be required.

What We Offer

We provide a fun and team-oriented work environment, with opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.