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Patient Services Coordinator

2 months ago

Baton Rouge, Louisiana, United States LA Health Solutions Full time

LA Health Solutions is a healthcare provider specializing in orthopedic and neurology services, committed to delivering exceptional care and empathy in a tailored environment. We serve as a comprehensive resource for all bone, joint, and muscle health needs.

Position Overview:

We are seeking a proactive and customer-focused Bilingual professional to fill the role of Front Desk Coordinator within our thriving specialty practice. This position is crucial in ensuring a smooth and welcoming experience for our patients.

Role Responsibilities:

  • Patient Interaction:
    • Welcome and assist patients with professionalism and care.
    • Ensure that patients are ready for their appointments by adhering to established protocols.
  • Bilingual Support:
    • Serve as a communication bridge for Spanish-speaking patients.
    • Provide accurate translations to ensure effective dialogue.
  • Administrative Duties:
    • Support general administrative functions to enhance clinic operations.
    • Keep patient records and documentation organized and up-to-date.
  • Team Collaboration:
    • Relay patient requirements to the medical team.
    • Work collaboratively to improve clinic workflows.
  • Customer Care:
    • Adhere to clinic policies and maintain patient confidentiality.
    • Address patient inquiries and concerns with professionalism.

Qualifications:

  • Fluency in both English and Spanish (written and spoken) is required.
  • Two or more years of experience in healthcare, customer service, or reception is preferred.
  • Ability to manage multiple tasks, take initiative, and maintain attention to detail.
  • Strong communication and interpersonal skills are essential.
  • Familiarity with electronic health records is advantageous.

Benefits Offered:

  • Health, Vision, and Dental Insurance available after a specified period.
  • Opportunities for Continued Education.
  • Paid Time Off and Holiday Pay.
  • Retirement Savings Plans.

LA Health Solutions is an equal opportunity employer that promotes diversity and inclusion in the workplace.