Patient Access Coordinator

2 weeks ago


Baton Rouge, Louisiana, United States Franciscan Missionaries of Our Lady Health System Full time
Job Summary

We are seeking a highly skilled Patient Access Representative to join our team at Franciscan Missionaries of Our Lady Health System. As a Patient Access Representative, you will play a critical role in ensuring that patients receive high-quality care by efficiently registering patients, managing patient flow, and providing exceptional customer service.

Key Responsibilities
  • Customer Service/Patient Flow
    • Accurately and efficiently register patients in our electronic health record system, ensuring that all necessary information is collected and updated.
    • Monitor and manage patient flow through the clinic, utilizing initiative to ensure a best-in-class patient experience.
    • Review patient schedules and accounts to determine financial responsibility and arrange payment plans as needed.
    • Assist patients with access to government and community resources to enhance their access to healthcare services.
    • Work closely with physicians, nurse practitioners, and nursing staff to ensure timely referrals to other providers, services, or facilities.
    • Facilitate patient access to information, including MyChart access.
    • Accurately update patient records and enter charges as necessary.
  • Clinic Operations
    • Support clinic, hospital, and health system initiatives related to day-to-day operations improvement.
    • Manage cash in accordance with established policies and procedures, ensuring accurate payment crediting and secure cash handling.
    • Meet site collection goals.
  • Performance Excellence
    • Support the organization's performance excellence initiatives.
    • Perform duties in a manner that results in improved patient outcomes and satisfaction scores.
    • Support the organization's Culture of Excellence by suggesting improvements to the patient experience and environment of care.
    • Provide quality training and orientation for other team members when assigned.
  • Other Duties as Assigned
    • Perform other duties as assigned or requested.
Qualifications
  • 6 months of relevant experience in customer service, billing, registration, finance, or accounting in a medical office, hospital setting, or insurance office.
  • Bachelor's degree substitutes for required experience.
  • High school or equivalent.
  • Professional demeanor, excellent customer service skills, ability to multi-task, critical thinking, and demonstrated computer literacy.


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