Hotel Reception Manager

1 week ago


Omaha, Nebraska, United States Aloft Omaha Aksarben Village Full time
Job Title: Hotel Reception Manager

We are seeking a highly skilled Hotel Reception Manager to join our team at Hilton Garden Inn Omaha Aksarben Village. The successful candidate will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a smooth guest experience.

About the Role:
This is an exciting opportunity to work in a fast-paced hotel environment where no two days are the same. As a Hotel Reception Manager, you will be the first point of contact for our guests and will be responsible for check-in, check-out, and room assignments. You will also manage online and phone reservations, handle customer inquiries, and resolve any issues that may arise.

Key Responsibilities:
* Manage front desk operations, including check-in, check-out, and room assignments
* Handle customer inquiries and resolve any issues that may arise
* Manage online and phone reservations
* Ensure a smooth guest experience by providing exceptional customer service
* Work closely with other departments to ensure seamless communication and collaboration

Requirements:
* 1-2 years of experience in a similar role, preferably in a hotel or hospitality industry
* Excellent communication and organizational skills
* Ability to work in a fast-paced environment and multitask effectively
* Strong problem-solving skills and ability to think critically
* Familiarity with hotel reservation software and technology

What We Offer:
* Competitive salary: $45,000 - $55,000 per annum
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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