Customer Communications Specialist

5 days ago


Newark, New York, United States ALSTOM Full time
Customer Communications Specialist

We are seeking a skilled Customer Communications Specialist to join our team at Alstom. As a key member of our operations team, you will be responsible for providing real-time information to the public, customer care representatives, and airport operations staff during Air Train Irregular Operations.

Main Responsibilities:
  • Passenger Communication: Initiate communication to the traveling public during Irregular Operations, ensuring they receive accurate and timely information to support their travel needs.
  • Documentation Administration: Support non-technical jobs, including asset review, video tape analysis, and system availability reviews using the Newark Availability Reporting Tool (NART) system.
  • Communication Equipment Verification: Work with colleagues to ensure communication equipment is operationally ready, including daily sound checks of train cars, stations, and Emergency-Call systems.
Requirements:
  • Proactive Communicator: React quickly to situations, providing accurate information to the public and internal stakeholders.
  • Team Player: Work effectively with maintenance and operations staff, understanding the hierarchy of the organization.
  • Self-Starter: Anticipate customer and company needs, taking initiative to resolve issues.

Alstom is committed to creating a diverse and inclusive environment, and we welcome applications from qualified candidates. We are an equal opportunity employer and do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, age, disability status, or any other characteristic protected by law.



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