Virtual Customer Support Representative

1 week ago


Newark, New Jersey, United States Exit Experts Full time
Job Overview

About Exit Experts:
Exit Experts is an innovative consultancy firm focused on delivering strategic business planning, workforce solutions, and exit strategies to organizations worldwide. Our commitment to excellence drives us to provide tailored solutions that address complex business challenges. We leverage a vast network of specialists across various fields to ensure that our clients receive unmatched value and support.

The Role:
We are looking for a Remote Chat Support Specialist to become an integral part of our customer service team. This entry-level role offers a unique opportunity to engage with a variety of clients and collaborate with diverse teams. As the initial point of contact for our clients, you will manage inquiries, feedback, and concerns through our chat support system.

Key Responsibilities:

  • Interact with customers via chat to provide answers and resolve issues efficiently.
  • Record customer interactions and compile feedback for internal review and ongoing enhancement.
  • Collaborate with the team to improve customer support practices and protocols.
  • Stay informed about our products and services to provide accurate information.
  • Contribute to chatbot training and scripting based on customer engagement.

Qualifications:

  • High School diploma or equivalent.
  • Excellent written communication and problem-solving abilities.
  • Ability to work independently and remotely.
  • Experience in customer service, especially in a chat or remote environment.
  • Proficient in using computers and navigating various chat support applications.

Preferred Skills:

  • Prior experience in a similar role.
  • Familiarity with CRM software.
  • Training in customer service or communication.
  • Flexible availability for various shifts.

Note:
This position is fully remote.



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