Veterinary Client Relations Specialist
1 month ago
Animal Medical Center is a leading veterinary hospital with a rich history of providing exceptional pet care services. Our team is dedicated to delivering the highest level of care and compassion to our patients and their owners.
Job DescriptionWe are seeking an experienced Client Relations professional to join our team. As a Client Relations Specialist, you will play a vital role in ensuring that our clients receive exceptional service and support. Your primary responsibilities will include:
- Providing exceptional customer service to clients and their pets
- Handling phone calls and inquiries in a professional and courteous manner
- Assisting with client communication and correspondence
- Coordinating with veterinarians and other hospital staff to ensure seamless client care
- Participating in ongoing training and education to stay up-to-date on the latest veterinary care and client service best practices
To be successful in this role, you will need:
- A minimum of 1 year of experience in a veterinary or customer service setting
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
- Strong problem-solving and conflict resolution skills
- Ability to maintain confidentiality and handle sensitive client information
We offer a competitive salary and benefits package, including:
- 401(k) matching program
- Medical, dental, and vision insurance
- Short- and long-term disability insurance
- Vacation time and paid holidays
- Employee pet discount
- Uniform allotment
- Access to our BenefitHub app for discounts and rewards
- Pet food discount through Hills Pet Nutrition, Royal Canin, and Purina
This position is scheduled to work various shifts between 7:30 am and 8:00 pm, Monday through Friday, with rotating weekends. Primary schedule for this applicant will be 12:00 pm to 8:00 pm, Monday through Friday, and rotating weekends.
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