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Customer Support Specialist

2 months ago

Charlotte, North Carolina, United States BI-TEK LLC Full time
Opportunity Awaits: Technical Support Representative at BI-Tek LLC

BI-Tek LLC is a prominent software provider focused on delivering innovative solutions tailored for local government entities. We are in search of a committed Technical Support Representative to enhance our support team. In this role, you will engage in evaluating and documenting software functionalities, diagnosing problems, and assisting end users. This position demands excellent technical acumen and meticulous attention to detail.

Key Responsibilities and Skills:

  • Evaluate and document software functionalities and features
  • Customize software configurations to align with client requirements
  • Foster and maintain customer relationships
  • Troubleshoot and resolve technical challenges

What We Offer:

  • Paid time off
  • 401(k) retirement plan
  • Paid holidays
  • Comprehensive health insurance
  • Dental and vision coverage options