Technical Support Specialist
2 months ago
We are seeking a highly skilled Technical Support Specialist to join our team at Central New Mexico Community College (CNM). The successful candidate will provide advanced technical support and training to users, staff, and faculty, ensuring seamless IT operations across the institution.
Key Responsibilities- Conduct training needs assessments to identify areas for improvement and develop targeted training programs.
- Design and deliver training documentation, videos, and presentations to enhance user knowledge and skills.
- Investigate and resolve complex hardware and software issues, performing advanced repairs and maintenance as needed.
- Provide technical assistance and support to departmental user support staff, ensuring timely resolution of systems communications failures and conflicts.
- Monitor database systems to ensure receipt, analysis, and completion of service requests, and install, configure, maintain, remove, or repair printers as required.
- Associate's Degree in Management Information Systems or a related field, or equivalent experience.
- Three years of related experience, or five years of experience in a related field.
- Functional knowledge of enterprise software deployment tools, in-depth troubleshooting experience, and IT customer service skills.
- Robust understanding of DEI initiatives and executive strategies, tied to community success and student retention.
CNM is an EEO employer and offers a competitive salary and benefits package. We are committed to creating a diverse and inclusive work environment that values and respects all employees.
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Technical Support Specialist
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Technical Support Specialist
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Albuquerque, New Mexico, United States CNM Full timeJob SummaryCentral New Mexico Community College (CNM) is seeking a highly skilled Technical Support Specialist to join our Information Technology Services (ITS) team. As a Technical Support Specialist, you will provide advanced hardware, software, and network support to our users, as well as conduct training sessions and provide technical guidance and...
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Technical Support Specialist
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Technical Support Specialist
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IT Support Specialist
3 weeks ago
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Albuquerque, New Mexico, United States University Of New Mexico Full timeJob SummaryThe University of New Mexico is seeking a highly organized and detail-oriented individual to join our IT Applications Division as a Technical Specialist. As a key member of our technical and end-user training team, you will work closely with customers and technical staff to develop training materials for various applications and user...
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Technical Specialist
4 weeks ago
Albuquerque, New Mexico, United States University of New Mexico Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Technical Specialist to join our IT Applications Division. As a key member of our technical and end-user training team, you will be responsible for developing and publishing training documentation and videos to explain new systems to UNM business offices and the University community.This is an...
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Albuquerque, New Mexico, United States Expedite Technology Solutions, LLC Full timeJob Title: IT Support SpecialistJob Summary:We are seeking an experienced IT Support Specialist to join our team at Expedite Technology Solutions, LLC. The successful candidate will be responsible for providing technical support to our staff, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT systems.Key...
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Technical Specialist
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Albuquerque, New Mexico, United States University of New Mexico Full timeJob SummaryThe University of New Mexico is seeking a highly motivated and detail-oriented individual to join our IT Applications Division as a Technical Specialist. In this role, you will work closely with customers and technical staff to develop training materials for various applications and user populations.Key ResponsibilitiesDevelop and publish training...
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IT Support Specialist
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Albuquerque, New Mexico, United States Sabio Systems Full timeJob Summary:We are seeking a skilled IT Support Specialist to join our team at Sabio Systems. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients, ensuring their IT systems are running smoothly and efficiently.Key Responsibilities: Provide first-level technical support to clients via phone,...