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Technical Support Specialist

1 month ago

Albuquerque, New Mexico, United States Amazon Full time
About Operations Technology Solutions (OTS)

At the heart of Amazon's business is Operations, known for speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital part of the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face.

About The Role

As a Technical Support Specialist, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.

Key Responsibilities

Responsibilities include, but are not limited to:

Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.

Handling support requests and procedures across the network.

Assisting in training new hires.

Continuous learning of new technologies.

Supporting customers from multiple buildings in the area, as well as remote customers.

Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.

Traveling within your local or regional area to support our customers.

What We Offer

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. We also offer a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit).