Current jobs related to Homeowner Experience Specialist - Schaumburg, Illinois - PulteGroup

  • Sales Representative

    3 weeks ago

    Schaumburg, Illinois, United States AmeriPro Roofing Full time

    About AmeriPro RoofingAmeriPro Roofing is a leading residential roofing contractor with a strong presence in the Chicago land area. We are seeking highly motivated and results-driven Outside Sales Representatives to join our team.Job SummaryWe are looking for experienced sales professionals to educate and inform homeowners on their entitlements through storm...

  • Sales Representative

    3 weeks ago

    Schaumburg, Illinois, United States AmeriPro Roofing Full time

    About AmeriPro RoofingAmeriPro Roofing is a leading residential roofing contractor with a strong presence in the Chicago land area. We are seeking highly motivated and results-driven Outside Sales Representatives to join our team.Job SummaryWe are looking for experienced sales professionals to educate and inform homeowners on their entitlements through storm...

  • Sales Representative

    1 month ago

    Schaumburg, Illinois, United States AmeriPro Roofing Full time

    About AmeriPro RoofingAmeriPro Roofing is a leading residential roofing contractor with a strong presence in the Chicago land area. We are seeking highly motivated and results-driven Outside Sales Representatives to join our team.Job SummaryWe are looking for experienced sales professionals to educate and inform homeowners on their entitlements through storm...

  • Sales Representative

    1 month ago

    Schaumburg, Illinois, United States AmeriPro Roofing Full time

    About the RoleAmeriPro Roofing, a leading residential roofing contractor, is seeking an Outside Sales Representative to join our team in the Chicago land area. As a key member of our sales team, you will play a crucial role in educating and informing homeowners about their entitlements related to storm damage, roofing, siding, and gutter projects.Key...

  • Sales Representative

    3 weeks ago

    Schaumburg, Illinois, United States AmeriPro Roofing Full time

    About the RoleAmeriPro Roofing, a leading residential roofing contractor, is seeking an Outside Sales Representative to join our team in the Chicago land area. As a key member of our sales team, you will play a crucial role in educating and informing homeowners about their entitlements related to storm damage, roofing, siding, and gutter projects.Key...

  • Sales Representative

    3 weeks ago

    Schaumburg, Illinois, United States AmeriPro Roofing Full time

    About AmeriPro RoofingAmeriPro Roofing is a leading residential roofing contractor with a strong presence in the Chicago land area. We are seeking highly motivated and results-driven Outside Sales Representatives to join our team.Job SummaryWe are looking for experienced sales professionals to educate and inform homeowners on their entitlements through storm...

  • Sales Representative

    3 weeks ago

    Schaumburg, Illinois, United States AmeriPro Roofing Full time

    About AmeriPro RoofingAmeriPro Roofing is a leading residential roofing contractor with a strong presence in the Chicago land area. We are seeking highly motivated and results-driven Outside Sales Representatives to join our team.Job SummaryWe are looking for experienced sales professionals to educate and inform homeowners on their entitlements through storm...

  • Sales Representative

    3 weeks ago

    Schaumburg, Illinois, United States AmeriPro Roofing Full time

    About AmeriPro RoofingAmeriPro Roofing is a leading residential roofing contractor with a strong presence in the Chicago land area. We are seeking highly motivated and results-driven Outside Sales Representatives to join our team.Job SummaryWe are looking for experienced sales professionals to educate and inform homeowners on their entitlements related to...

  • Sales Representative

    3 weeks ago

    Schaumburg, Illinois, United States AmeriPro Roofing Full time

    About the RoleAmeriPro Roofing, a leading residential roofing contractor, is seeking an Outside Sales Representative to join our team in the Chicago land area. As a key member of our sales team, you will play a crucial role in educating and informing homeowners about their entitlements related to storm damage and roofing, siding, and gutter projects.Key...

  • Sales Representative

    3 weeks ago

    Schaumburg, Illinois, United States AmeriPro Roofing Full time

    About the RoleAmeriPro Roofing, a leading residential roofing contractor, is seeking an Outside Sales Representative to join our team in the Chicago land area. As a key member of our sales team, you will play a crucial role in educating and informing homeowners about their entitlements related to storm damage and roofing, siding, and gutter projects.Key...

  • Sales Representative

    3 weeks ago

    Schaumburg, Illinois, United States AmeriPro Roofing Full time

    About AmeriPro RoofingAmeriPro Roofing is a leading residential roofing contractor with a strong presence in the Chicago land area. We are seeking highly motivated and results-driven Outside Sales Representatives to join our team.Job SummaryWe are looking for experienced sales professionals to educate and inform homeowners on their entitlements related to...

  • Solar Sales Representative

    2 weeks ago

    Schaumburg, Illinois, United States Vivint Full time

    **About Vivint**We are a leading smart home company in the United States, aiming to empower homeowners with renewable energy solutions. Our solar division offers a cleaner, cheaper, and more sustainable option for residential homes.As a Solar Sales Representative, you will work with homeowners to schedule qualified appointments for our sales team. Your...

  • Client Experience Ambassador

    1 week ago

    Schaumburg, Illinois, United States Tricoci Salon | Spa Full time

    Client Experience SpecialistAt Tricoci Salon & Spa, we're dedicated to providing an exceptional experience for our clients. As a Client Experience Specialist, you'll be the first point of contact for our clients, creating a warm and welcoming atmosphere from the moment they walk through our doors.Key Responsibilities:Offer personalized care to our clients,...

  • Solar Sales Representative

    2 weeks ago

    Schaumburg, Illinois, United States Vivint Full time

    About VivintWe are a leading smart home company with over 1.8 million subscribers, aiming to empower homeowners with renewable energy solutions. Our solar division offers a cleaner, cheaper, and more sustainable option for residential homes.Appointment Setter Job DescriptionYou will work with homeowners to schedule qualified appointments for our sales team,...

  • Client Experience Manager

    4 weeks ago

    Schaumburg, Illinois, United States Tricoci Salon | Spa Full time

    Job OverviewWe are seeking a highly skilled and charismatic Client Experience Leader to join our team at Tricoci Salon & Spa. As a key member of our front-of-house team, you will be responsible for delivering exceptional client experiences, leading by example, and driving business growth.Key ResponsibilitiesClient Experience: Provide personalized care to...

  • Service Experience Specialist

    4 days ago

    Schaumburg, Illinois, United States Aritzia Full time

    The OpportunityA unique chance to be part of the team responsible for delivering highly elevated service to support loyal, enduring relationships with clients.As a Service Advisor, you will deliver Everyday Luxury experiences by being present and engaging in service interactions, maintaining curated spaces, appreciating clients, and exceeding their...

  • Customer Service Representative

    4 weeks ago

    Schaumburg, Illinois, United States Associa Full time

    Job DescriptionAssocia is seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative - Lobby Lead. This role will be responsible for providing exceptional service to homeowners and board members, ensuring a positive experience for all clients.Key Responsibilities:Address walk-in clients during lobby...

  • Customer Service Lobby Lead

    1 week ago

    Schaumburg, Illinois, United States Associa Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Lobby Lead. As a key member of our lobby team, you will be responsible for providing exceptional service to homeowners and board members, ensuring a positive experience for all who interact with our company.Key ResponsibilitiesAddress and...

  • Payroll Specialist

    1 week ago

    Schaumburg, Illinois, United States The LaSalle Group Full time

    Payroll Specialist OpportunityWe are seeking a highly skilled Payroll Specialist to join our team at LaSalle Network. As a Payroll Specialist, you will be responsible for processing bi-weekly or semi-monthly payroll for hourly and salaried employees, checking and validating payroll prior to transmission through the automated banking system, and managing pay...

  • Payroll Specialist

    1 month ago

    Schaumburg, Illinois, United States The LaSalle Group Full time

    Payroll Specialist OpportunityWe are seeking a skilled Payroll Specialist to join our team at LaSalle Network. As a Payroll Specialist, you will be responsible for processing bi-weekly or semi-monthly payroll for hourly and salaried employees, checking and validating payroll prior to transmission through the automated banking system, and managing pay for...

Homeowner Experience Specialist

2 months ago

Schaumburg, Illinois, United States PulteGroup Full time

Job Summary

We are seeking a skilled Customer Service Manager to join our team at PulteGroup. As a key member of our customer service team, you will be responsible for providing exceptional service to our homeowners, ensuring their satisfaction with our products and services.

Key Responsibilities

  • Homeowner Support
    • Conduct in-person homeowner assessments to identify and resolve issues in a timely and professional manner.
    • Lead root-cause analysis to determine the source of problems and implement corrective actions.
    • Collaborate with customer care coordinators to schedule and execute service work through vendors.
    • Manage trades to completion of service requests to customers' satisfaction.
    • Perform minor service-related tasks, such as adjustments and repairs, as requested.
  • Customer Relationship Management
    • Establish and maintain positive customer relationships through effective communication and issue resolution.
    • Responsible for quality inspections of homes prior to delivery to ensure customer satisfaction.
    • Determine trade accountability for back charges and purchase orders.
    • Authorize payment for work performed up to approval limits.
    • Follow applicable legal protocol and process necessary workflow.
    • Responsible for customer satisfaction metrics related to customers serviced.

Management Responsibilities

As a Customer Service Manager, you will be responsible for mentoring and coaching team members to ensure they have the skills and knowledge needed to provide exceptional customer service.

Requirements

  • Education
    • Minimum High School Diploma or equivalent.
    • Bachelor's Degree preferred.
  • Experience
    • Minimum of 1-3 years customer service and warranty experience or equivalent.
    • Strong customer orientation and ability to adapt/respond to different personality types.
    • Strong emphasis on quality of service and follow-up.
    • Basic construction skills and knowledge.
    • Excellent communication and listening skills.
    • Analytical ability necessary to perform root cause analysis.
    • Ability to manage warranty/customer service processes.
    • Basic computer skills.
    • Conflict resolution skills.
    • Cost management.

Physical Requirements

The Customer Service Manager position requires the ability to exert minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull, and otherwise move objects. The position also requires the ability to climb ladders, scaffolding, and other means to reach and observe all areas of buildings.

Equal Employment Opportunity

PulteGroup is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.