Customer Support Specialist
2 weeks ago
The Customer Care Representative is responsible for delivering exceptional service to our clients while ensuring smooth operations within the store. This role involves a variety of tasks that contribute to the overall customer experience.
Key Responsibilities
1. **Equipment Operation**: Efficiently manage all necessary equipment to ensure optimal service delivery.
2. **Inventory Management**: Stock ingredients from the delivery area to designated storage and work areas, including the walk-in cooler.
3. **Order Processing**: Receive and accurately process telephone orders, ensuring customer satisfaction.
4. **Inventory Control**: Conduct regular inventory checks and complete all associated documentation.
5. **Facility Maintenance**: Maintain cleanliness of equipment and the facility on a daily basis.
Training and Development
Comprehensive orientation and on-the-job training will be provided to equip you with the necessary skills for success in this role.
Communication Skills
Strong written and verbal communication skills are essential for effectively processing orders and interacting with customers and colleagues.
Essential Skills and Functions
- Proficiency in basic math operations to ensure accurate transactions.
- Ability to make precise movements quickly and accurately, including entering orders via computer.
Work Environment
This position involves exposure to various weather conditions while performing outdoor tasks. In-store temperatures can vary significantly, and team members must be prepared for sudden changes.
Physical Requirements
- Most tasks are performed while standing, with walking typically over short distances.
- Ability to lift and carry items weighing up to 50 pounds.
- Frequent use of hands for tasks such as shaping dough and assembling orders.
Tools and Equipment
Team members will utilize various tools including computers, telephones, and kitchen equipment as part of their daily responsibilities.
Qualifications
All information will be kept confidential in accordance with EEO guidelines.
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