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Operations Manager

2 months ago

St Louis, Missouri, United States Club Fitness Full time
Job Summary

Club Fitness is seeking a highly motivated and experienced Operations Manager to join our team. As a key member of our leadership team, you will be responsible for ensuring that all gyms are consistently clean, functional, and friendly. This role requires a strong focus on customer service, leadership, and operational excellence.

Key Responsibilities
  • Strategic and Customer Service Responsibilities:
    • Ensure consistent service excellence by all team members, resulting in a clean, functional, and friendly environment and culture.
    • Hire, train, encourage team members to deliver Club Fitness' service promise consistently.
    • Provide effective decision-making regarding customer service issues.
    • Heighten, develop, and foster a strong organizational customer service focused team.
  • Supervisory Responsibilities:
    • Contribute to short and long-term strategy planning, including initiatives geared toward organizational excellence.
    • Assist with Club Staff workloads to ensure smooth and efficient business operation.
    • Stay up to date with company policies and procedures to maintain consistency with Club Staff.
    • Maintain an organizational culture that attracts, retains, and motivates top-quality employees.
  • Administrative Responsibilities:
    • Communicate and respond on all pertinent issues and concerns regarding staffing, sales, services, member issues, and employee relations to leadership.
    • Assist with Member Incident Reports (MIRs) and Employee Incident Reports (EIR).
    • Inventory (counting and ordering) for all operational needs of the Club.
  • Operations Responsibilities:
    • Assist with Help Desk tickets and follow-up with facility and equipment repairs.
    • Scheduling of MEA/Kids club staff-assist with coverage as needed (flexible schedule in correlation to the needs of the club/scheduling gaps).
    • Support leadership in maintaining a clean gym environment, including identifying opportunities in cleanliness, assigning and inspecting the facility audit, and taking an active role in training staff on the Club Fitness standards regarding cleanliness.
Requirements
  • Qualifications:
    • High School diploma or GED, required
    • 18 years of age or older, required
    • Previous experience in customer service, hospitality, and leadership preferred
  • Skills:
    • Excellent communication and interpersonal skills
    • Ability to handle stressful situations with professionalism and a positive attitude
    • Strong multitasking abilities
    • Ability to work varying hours as needed, including evenings, weekends, and holidays
Physical Requirements

Extended periods of standing and moving about the facility. Occasional lifting of gym equipment may be needed.