Airport Operations Manager
1 day ago
The Airport Operations Manager plays a pivotal role in directing the daily activities of frontline employees, ensuring seamless operations and exceptional customer experiences. This leadership position oversees the management of airport locations, driving performance, and fostering a positive work environment.
Key Responsibilities:- Lead daily operations, ensuring fleet availability and revenue generation.
- Develop and implement processes to meet customer expectations, aligning sales forces with sales methods and processes.
- Resolve customer issues, maintaining a positive customer experience.
- Drive sales processes, creating a dynamic, customer-focused zone commercial organization.
- Champion productivity improvements through employee involvement and accountability.
- Engage in effective communication plans to build employee engagement and achieve business results.
- Conduct timely and constructive performance evaluations.
- Manage airport locations and geographic areas in the General Manager's absence.
- Participate in the recruiting process as required.
- Provide management with updates and indicators as requested.
- High School Diploma required; Bachelor's Degree preferred.
- 1-3 years of customer service or operations experience, depending on specific job duties.
- Experience in car rental, hospitality, or tourism a plus.
- Results orientation, ability to direct and motivate teams, and work effectively with Senior leaders.
- Customer service resolution practices, excellent communication techniques, and people management and leadership capability.
- Sales Management/Coaching ability, operations management, and working knowledge of Microsoft office suite.
- Highly organized, problem-solving skills, time management, and customer service aptitude.
- Personal Accountability, Effective Communication, Demonstrates Initiative, Passion for Customer Service & Stakeholder Success, Trust & Integrity, and Adaptable and Flexible.
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