Airport Operations Manager

1 day ago


St Louis, Missouri, United States Hertz Full time
Airport Operations Manager

The Airport Operations Manager plays a pivotal role in directing the daily activities of frontline employees, ensuring seamless operations and exceptional customer experiences. This leadership position oversees the management of airport locations, driving performance, and fostering a positive work environment.

Key Responsibilities:
  • Lead daily operations, ensuring fleet availability and revenue generation.
  • Develop and implement processes to meet customer expectations, aligning sales forces with sales methods and processes.
  • Resolve customer issues, maintaining a positive customer experience.
  • Drive sales processes, creating a dynamic, customer-focused zone commercial organization.
  • Champion productivity improvements through employee involvement and accountability.
  • Engage in effective communication plans to build employee engagement and achieve business results.
  • Conduct timely and constructive performance evaluations.
  • Manage airport locations and geographic areas in the General Manager's absence.
  • Participate in the recruiting process as required.
  • Provide management with updates and indicators as requested.
Requirements:
  • High School Diploma required; Bachelor's Degree preferred.
  • 1-3 years of customer service or operations experience, depending on specific job duties.
  • Experience in car rental, hospitality, or tourism a plus.
  • Results orientation, ability to direct and motivate teams, and work effectively with Senior leaders.
Knowledge and Skills:
  • Customer service resolution practices, excellent communication techniques, and people management and leadership capability.
  • Sales Management/Coaching ability, operations management, and working knowledge of Microsoft office suite.
  • Highly organized, problem-solving skills, time management, and customer service aptitude.
Competencies:
  • Personal Accountability, Effective Communication, Demonstrates Initiative, Passion for Customer Service & Stakeholder Success, Trust & Integrity, and Adaptable and Flexible.

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