Intake Coordinator Specialist

4 weeks ago


Los Angeles, California, United States National Health Foundation Full time

Job Summary:

The Intake Coordinator will serve as a liaison between hospital social workers and the National Health Foundation Recuperative Care staff, ensuring a smooth transition from hospital to our Recuperative Care Program.

Key Responsibilities:

  • Manage the referral process, gathering information from hospitals accurately and thoroughly according to established program policies.
  • Provide quality customer service and clear communication to partners and guests.
  • Ensure referrals are entered into a database in a timely manner and confirm partners have received a response.
  • Create and initiate guest files in the NHF CRM database.
  • Maintain confidentiality of patient information and communicate effectively with the team.
  • Build trusting relationships with partners and guests, delivering excellent customer service and exercising good judgment.
  • Provide input and evaluation of programming for quality improvement purposes.
  • Work collaboratively with other members of the team, including active participation in department and agency staff meetings and training.

Requirements:

  • At least 2 years of experience in an administrative support capacity, 1 year of experience in a healthcare or social services setting.
  • Strong proficiency with Microsoft Suite, including Word, Excel, and Outlook.
  • Excellent written and verbal communication skills, with the ability to multitask and manage time effectively.
  • Experience in a medical office or recuperative care setting is preferred, as is familiarity with HIPAA.
  • Bilingual in a language commonly spoken in Los Angeles, other than English, is preferred.

Benefits:

National Health Foundation is addressing the social determinants of health using several research-proven strategies, including Food Access, Housing, the Built Environment, and Education.


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