Intake Coordinator

4 weeks ago


Los Angeles, California, United States APLA Health Full time
Job Title: Intake Coordinator

APLA Health is seeking a highly skilled Intake Coordinator to join our team. As an Intake Coordinator, you will be responsible for conducting client intake, collecting eligibility documentation, and providing information on Alliance/APLA Health services.

Key Responsibilities:
  • Conduct client intake and determine housing and service needs.
  • Answer and address incoming phone calls, emails, and website inquiries from potential clients and referral sources in a timely and polite manner.
  • Inform prospective clients of the full range of services available within the agency.
  • Collect eligibility documentation from prospective clients and provide follow-up.
  • Perform data entry into various database systems.
  • Effectively communicate and consult with the team to ensure timely follow-up.
  • Provide information and referral assistance to appropriate social service agencies and/or community programs that meet the needs of non-eligible individuals.
  • Assist in linking clients to APLA Health services/programs and other community agencies/programs.
  • Create and maintain consistent communication channels, both verbal and written, between several parties (i.e., client, referral sources, collaborating agencies, team members).
  • Maintain complete, organized working files, case notes, and client documentation.
  • Participate in regular meetings, trainings, supervisory sessions, and accept the responsibility for aiding the development of positive team relationships.
  • Adhere to agency policy, procedures, and the professional code of ethics.
  • Assume other responsibilities as assigned.
Qualifications:
  • Bachelor's degree in a social science discipline or a high school diploma/GED and 4 years of experience in direct service with HIV/AIDS clients, homeless clients, or clients with other chronic illnesses.
  • Excellent verbal and written communication skills.
Working Conditions/Physical Requirements:

This is primarily an office position that requires only occasional bending, reaching, stooping, lifting, and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.

Special Requirements:

Must possess a valid California driver's license; proof of auto liability insurance; and have the use of a personal vehicle for work-related purposes. COVID-19 Vaccination or Medical/Religious Exemption required. Equal Opportunity Employer: minority/female/transgender/disability/veteran.


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